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Find out how to Use Presence Internet Companies

Presence of thoughts

Jabber is so final a long time. Webex and its competitors are the most effective fashionable technique of messaging. However Cisco IM&P, a companion server to Cisco Name Supervisor, continues to be one of the best ways to subscribe to person presence updates.

Suppose you could have a gaggle of workers to whom you assign duties as they arrive in. If you happen to can watch the presence of that group, you’ll know who is out there, who’s away, who’s on the telephone, and many others. You may construct an utility that mechanically assigns duties in line with the presence of the customers.

The Presence Internet Companies (PWS) API, a characteristic of Cisco IM&P, is right for this type of utility. In my expertise as a former developer assist engineer, I observed many builders don’t fairly perceive easy methods to use PWS correctly. I hope that by the point you’re accomplished studying this, you’ll have a very good grasp of every part concerned in making PWS give you the results you want.

Right here’s a condensed breakdown of the steps:

  1. Log in an utility person with app username and password
    a. This operation returns the appliance person session key
  2. Use the appliance person session key to log in an finish person
    a. This operation returns an finish person session key
  3. Create an online service to deal with presence notifications
    a. Run this internet service to hear on a standard port, e.g., 8080
  4. Use the appliance person session key to register the URL of your internet service as an endpoint
    a. This returns an endpoint ID
  5. Use the top person session key to subscribe to a number of finish person contacts
    a. This returns a subscription ID
  6. Create a script to fetch the subscribed presence, utilizing the subscription ID
    a. For instance,

In steps 1 and a couple of, there’s a selection known as “drive=”. If you happen to set “drive=true”, the server will return a brand new session key each time. I like to recommend you utilize “drive=false”, in order that it retains re-using the identical session key. This covers a mess of programming sins.

In Step 3, it is very important use a standard port, like 80, 82, 8080, and many others. In case your internet service is predicated on Python and you utilize the Flask library, the default port for Flask is 5000, which won’t work. You need to inform flask to make use of one of many frequent ports, as an alternative.

Upon getting accomplished steps 1 by way of 5, any change within the presence of the contacts in your step 5 subscription will set off a REST GET operation on the endpoint. The GET will go two parameters: The subscription id which ought to at all times be 1 with these scripts, and etype, which ought to at all times be “PRESENCE_NOTIFICATION”.

Your utility ought to then use the subscription ID to fetch all of the presence modifications for that subscription. The API for that’s getSubscribedPresence. The script that invokes getSubscribedPresence is, coincidentally,

The pattern scripts use REST, however you can too use SOAP.

No problemo!

A standard drawback happens once you run your endpoint after a contact’s presence already modified. The server will ship a presence notification to the endpoint, however the endpoint isn’t operating, in order that notification by no means will get to the endpoint, and the endpoint doesn’t fetch the subscribed presence data. It is a drawback as a result of, if for any purpose you don’t fetch the presence values on that subscription, the server will cease sending future notifications till you do.

So, the script you create in Step 6 is a fail-safe. Suppose a contact, Carlotta Tendant, switches from AVAILABLE to AWAY. The server will notify the net service on the endpoint URL {that a} change in presence occurred. In case your endpoint isn’t energetic, or it doesn’t decide up the notification and fetch the presence data, the server will cease sending presence notifications till you fetch that presence data.

You will need to know that the presence notification doesn’t ship any contact data or the truth that Carlotta is now AWAY; it simply notifies the net service {that a} presence has modified for a number of contacts for that subscription. Your internet service should fetch the details about the contact and the contact’s presence.

To keep away from the opportunity of missed notifications, run the script as soon as every part is ready up and prepared and your endpoint is operating. This grabs the knowledge for the customers and their presence, and thus clears the queue for the server to ship new presence notifications.

There’s one more reason the net service might not obtain a notification. If the Cisco IM&P server CPU utilization reaches 80% or greater, the server stops sending notifications till the CPU utilization drops beneath 80%. Right here’s easy methods to compensate for that risk. Write your app to carry out a get subscribed presence at an interval of each 10 minutes (or whichever appears greatest), simply to be sure that if, for any purpose, your utility didn’t act on a presence notification, the queue will clear, and notifications will proceed.


WARNING: Don’t use my pattern scripts on a manufacturing server. These are for tutorial functions solely.

My pattern scripts are as follows:

And there are some knowledge information the script makes use of to get details about the server, the host for the endpoint, app person, finish person, and the contacts to your presence subscription.

serverparams.json (factors to your Cisco IM&P server and the host IP handle for the endpoint)

appuser.json (has the appliance username and password)

enduser.json (has the top person title. You employ the session key out of your utility person login)

contacts.listing (the listing of contacts for which you’ll subscribe to get presence notifications)

Order Up

Right here’s the way you run the scripts, so as.

  1. python3
    1. This removes all endpoints and subscriptions so you can begin recent
  2. python3
    1. This units up the endpoint and subscribes to the presence of contacts in listing. It makes use of serverparams.json to determine your Cisco IM&P server and the IP handle of the host the place your endpoint will run.
  3. python3
    1. That is the endpoint script. It makes use of the Flask Python library to work as an online service.
    1. You run this after the endpoint internet service is up and operating. This clears out any pending subscription updates and notifications in order that the queue is empty and future notifications will work.

If you happen to take a look at the code within the pattern endpoint script, for the net service endpoint doesn’t embody the code to fetch the subscription presence. I put all that into the script. My endpoint merely executes the script externally like so:

     "python3 "+id+" "+etype, shell=True)

The endpoint will know the worth of id and etype and go the values when it runs If you wish to run the script your self, nevertheless, you might want to go values on the command line, for instance:


You too can use RICH_PRESENCE as an alternative if that’s what you need. If you happen to’re accomplished every part appropriately, the subscription id will at all times be 1, which is why you go the quantity 1 to the script on the command line.

The pattern script doesn’t do something with the presence data. It prints it to the console the place you run the endpoint internet service. Your utility should carry out your wanted job, equivalent to updating a show of contacts and their presence.


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