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HomeHealth NewsHow telemetry can enhance buyer expertise

How telemetry can enhance buyer expertise

A hospital screens a affected person’s very important indicators, transmitting real-time knowledge comparable to coronary heart price and blood strain again to the nurse’s station. Meteorologists gather info from a growing hurricane to higher perceive its path and predict influence on native communities. Your native “big-box” retail retailer gathers gross sales knowledge to trace stock and product ordering patterns. What do all these eventualities have in widespread? All of them use telemetry.

What’s telemetry?

In easy phrases, telemetry is the automated assortment and transmission of information. As soon as knowledge is collected, the insights gathered may be actionable and used to refine processes and enhance experiences.

How will we use telemetry?

Cisco collects telemetry knowledge in a clear and moral strategy to perceive how our services and products are being utilized by our companions and prospects. We then achieve insights on find out how to additional enhance our applications, units, and software program. With out this info, it’s tough to know whether or not a buyer is utilizing their buy effectively and successfully, or whether or not bugs and points are inflicting issues.

Telemetry and the shopper expertise

It’s necessary to have entry to telemetry knowledge to ship a top quality buyer expertise. The info helps companions see past the shopper’s buy to find out if they’re utilizing the product options, are correctly participating with the product, and are utilizing the product typically.

By way of Cisco Lifecycle Benefit’s Success Program Insights, companions can see telemetry knowledge for his or her prospects. To realize visibility into the information, a associate should first request consent from the shopper. They will achieve this immediately inside the Success Program Insights platform. If the associate is granted consent, they’ll then entry an enhanced telemetry view which incorporates:

  • Fundamental telemetry knowledge together with a deeper understanding of how prospects are progressing of their deployment.
  • Course on find out how to use the information to higher assist prospects.
  • Required exit standards for the shopper to fulfill earlier than progressing by the lifecycle and the way the telemetry is aligned to the exit standards.
  • Test bins indicating when a buyer completes every exit criterion.
  • Date of when telemetry knowledge was final collected.

The associate can then use this knowledge to tell how they assist their buyer, decide the shopper’s well being rating, and the general danger of non-renewal.

Telemetry knowledge offers companions the instruments they should assist buyer progress by the lifecycle. The info offers companions confidence their prospects are heading in the right direction and supplies early indicators if the shopper isn’t.

Be taught Extra

Enhanced telemetry for a greater buyer expertise (Cisco SalesConnect)

Cisco Lifecycle Benefit Success Program Insights


to make the most of telemetry


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