The brand new NextivaONE enterprise cellphone system looks as if it’s way more than one other enterprise cellphone system. And Nextiva says it’s positively not simply one other CRM platform.
It completely is a cellphone system, nonetheless. And it does carry out as a CRM. Nevertheless it additionally works as a staff collaboration app with options that virtually any small enterprise staff would discover meets or exceeds its wants.
As Nextiva releases this new resolution for small companies, it says NextivaONE actually will minimize down on the variety of separate apps your organization makes use of to get its work finished, particularly with communications.
“From the start, Nextiva’s imaginative and prescient has been to energy human connections,” Tomas Gorny, the founder and CEO of Nextiva, says on the brand new product launch. “With our newest innovation, we’re serving to companies rework with significant conversations that construct sturdy and lasting relationships with clients. Our objective is to assist our clients have nice conversations, effortlessly.”
NextivaONE Enterprise Telephone System Debuts
NextivaONE appears like way more than simply one other enterprise cellphone resolution or one other collaboration app.
Small Enterprise Developments spoke with one of many designers of NextivaONE simply earlier than it launched. Ray Harker, the Senior Managing Director for Product Design at Nextiva, says, “It grew to become particularly evident through the COVID period that individuals have been working at house. And so they had a number of purposes to take care of.
“The issue straight out of the gate they have been try to resolve has to do with bringing exterior communication collectively. And the variety of purposes that individuals have to navigate by. They have been on the lookout for one utility to do all of it.”
So, NextivaONE addressed that comparatively new want for companies by bringing collectively its cellphone system with a staff collaboration resolution.
Nevertheless it’s not merely bridging these two features. It’s making them smarter with enhanced options. Right here’s the way it handles interactions together with your clients:
- Threaded conversations: When a buyer calls your corporation for the primary time, one in every of your organization’s representatives primarily begins the eternally dialog with that individual. Notes from the dialog are saved for the subsequent time they contact you. NextivaONE will even allow you to gauge the sentiment of that buyer and set their communication preferences for the long run, be it a name, a textual content message, or e mail.
- Crew administration and name routing: If a buyer wants the assistance of a selected staff member, NextivaONE permits these earlier conversations (and any notes your staff has already collected on a buyer) get moved to the one who’ll assist them greatest.
- Tagged conversations: If your organization begins getting calls a couple of product difficulty and even simply to let you know how a lot they take pleasure in a services or products you’re providing, NextivaONE means that you can tag and manage these conversations.
- Buyer surveys: Get suggestions out of your clients utilizing a survey instrument constructed into NextivaONE. Usually, you’d must depend on a separate, third-party app to do this after which spend the money and time integrating the information you acquire into one other app.
NextivaONE doesn’t abandon the features you come to anticipate from a enterprise cellphone system both. It’s not only a conventional cellphone system although. It presents issues like:
- Limitless calling
- Name routing
- Native and toll-free numbers
- Superior voicemail
- SMS/MMS
NextivaONE as a Crew Collaboration App
All these features of a enterprise cellphone are perfect for nearly any small enterprise. However sometimes a cellphone system works independently of your staff members. NextivaONE principally ties in your work and staff members to the cellphone system. That turns it right into a centralized communication middle, actually, to your small enterprise.
And it’s obtained all the information you’ve collected in your clients and their interactions with your corporation proper there in entrance of you.
Right here’s a have a look at a few of the options of NextivaONE that you just’re in all probability already utilizing for your corporation, however counting on no less than another app to do it. These occur proper within the NextivaONE system:
- Voice/video conferencing
- Display sharing
- Instantaneous messaging
- File sharing
Integrations for NextivaONE
Proper off the bat, NextivaONE integrates with the communication apps you in all probability use most already, like Gmail and Outlook, locations you at present retailer contacts. That could possibly be the most important hurdle to integrating a brand new cellphone or messaging system at your corporation.
Harker tells Small Enterprise Developments that extra integrations are deliberate with NextivaONE sooner or later, too.
Huge Variations
There are some massive variations that separate this product from the pack. Harker factors out one massive one which helps small enterprise.
“Right here’s an instance. The recordsdata space is somewhat particular,” he says. “ Any communication both inbound or outbound is captured in a central repository.”
Even video conferences that happen wind up on this central location. The data will get categorized and put into sure recordsdata so it’s simple to seek out and use. You may pull up one in every of these recordsdata in a staff or one-on-one assembly.
Pricing and Availability of NextivaONE
NextivaONE is now the usual product the corporate is providing new clients. Pricing tiers are primarily based on how a lot your corporation would use it.
The Important plan begins at $18.95 a month per person and contains:
- Limitless VOIP calling
- Limitless web fax
- Free native and toll-free numbers
- Full-time buyer help
On the Skilled tier, the $22.95 a month per person contains all the things from the Important plan but in addition contains enhanced buyer communications and staff collaboration. Companies additionally get:
- Limitless audio and video conferences
- Enterprise textual content messaging
- Crew collaboration instruments
The highest degree for NextivaONE, the Enterprise resolution, begins at $32.95 and provides in options like:
- Name recording
- Voice analytics
- Convention recording
- Microsoft and Salesforce integrations
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Picture: Nextiva